Call Centre Agent

REFERENCE NUMBER

78801177

STATUS

Permanent position

DIVISION

Operations/Québec City Operations

PLACE

Québec City

DUTIES

As a member of the telerecruiting team, you will recruit donors by telephone. You will answer telephone calls forwarded to your centre and you will provide the necessary information. You will confirm the eligibility of donors in keeping with very specific criteria. You will indicate the time and coordinate and confirm donor appointments in keeping with the number of units required. You will update donor information using the systems in place, whether computer or other. Finally, you will train and assist telerecruiting volunteers.

QUALIFICATIONS

You have a DCS in a pertinent field;
You have at least two years of experience in a call centre or in the field of sales;
You are available to work days and evenings (minimum 3 days/week), including one Monday and/or one Friday) as well as one weekend out of three.

Héma-Québec is committed to the equal access employment program and invites women, Aboriginal people, members of visible and ethnic minorities and persons with disabilities to apply.