Frequently asked questions about the online appointment tool

Below are answers to frequently asked questions about the online appointment tool for blood, platelet and plasma donors of GLOBULE and PLASMAVIE centres.

Access to the app

The app is accessible at jedonne.hema-quebec.qc.ca using one of the following browsers: Google Chrome, Edge or Safari (other browsers are not supported).

The app cannot be downloaded. You must register at jedonne.hema-quebec.qc.ca.

Once you are logged in, click More on the Menu and then click on Add to home screen.

The app works with Google Chrome, Edge and Safari.

All devices are compatible if you use one of the following browsers: Google Chrome, Edge or Safari. Other browsers are not supported.

No, the same version is available for all users and adapts to the screen format of the device used.

Registration (creating an account)

The app sent you a validation email. If the latter is not in your inbox, check your spam folder. Once you have located the validation email, click the link it contains to validate your email address.

Check if the validation email ended up in your spam folder. Also make sure you did not click on the “unsubscribe me” button during an earlier email invitation.

The link expires after 24 hours. Once the link has expired, you must generate a new validation message from the app.

Make sure you provided your donor number, date of birth and postal code, because this information is essential for linking your user account with your donor record.

If you provided this information and still can't associate your user account with your donor record, let us validate with you the information provided. Since it is in the form of computer data, a simple character could be enough to prevent the association: 1 800 847-2525.

The donor number is not required to make the first appointment. However, if you wish to link your donor record to your app user account, you must add your donor number along with your date of birth and postal code.

By linking your donor record and your user account, you can benefit from all the functions provided by the app, such as consulting your donation history, accessing your virtual card, etc.

No, new donors are welcome. The important point to remember is that the app is meant to be used by blood, platelet and plasma donors of GLOBULE and PLASMAVIE centres.

No, you can use the email address you prefer. Note that this email address will be your username.

Managing your profile info

Click More on the Menu and then click My Profile. You must provide your donor number, date of birth and postal code in order to synchronize your donor record with your app account.

Your donor number consists of seven digits and appears on your donor card. This card is mailed to you after your first donation. If you have lost your donor card and don’t remember your number, contact the Donor Records Compliance Department at 1-800-847-2525.

To view your personal information, you must link your app account to your donor record by filling in the fields: date of birth, postal code and donor number.

Your donor number consists of seven digits and appears on your donor card. This card is mailed to you after your first donation. If you have lost your donor card and don’t remember your number, contact the Donor Records Compliance Department at 1-800-847-2525 .

Allow 24 to 72 hours for the information to be updated in the app. After that time, you will be able to try again.

Allow 24 to 72 hours for your information to be synchronized between your donor record and the app.

For the non-editable fields in the app (e.g. last name, first name, date of birth), we ask that you contact the Donor Records Compliance Department at 1-800-847-2525.

Yes, only the donations made in the last 12 months are displayed in the My Donations section of the app. Your total number of donations, though, is displayed on the Home page.

Also, the total number shown is the number that we have in your donor record at Héma-Québec; to check its validity, we ask that you contact our Donor Records Compliance Department at 1-800-847-2525 .

Yes, in the Security Settings section of My Profile.

Yes, you can unsubscribe from the app in the Security Parameters section of My Profile.

If you unsubscribe from the app, you will no longer have access to online appointment booking, your virtual donor card, your donation history, or the ability to manage your personal information online.

Note, however, that unsubscribing from the app does not affect your donor status: you will still be a Héma-Québec donor and you will keep the appointments that you have already made.

Appointments

To view the donation eligibility criteria, click Plus on the menu and then click Eligibility criteria. Tabs at the top of the page let you display the eligibility criteria based on the type of donation you want to make. By default, the Blood tab is selected.

Click Give on the menu to view the list of collection centres. Tabs at the top of the page let you to display the donor centres based on the types of donations collected there. By default, the Blood tab is selected.

Time slots for appointments are available to all users of the app as well as to donors who have contacted a member of our staff. The first person to confirm his/her appointment is assigned to that time slot. So if the appointment you wanted is no longer available, you must find the next available time slot that is convenient for you.

No, eligibility to donate is verified on the actual day of the donation. If you are ineligible, the staff will inform you of the reason and the wait period. The app will not allow you to make an appointment until the end of the prescribed interval.

Yes, you can book several appointments using the app, but only one at a time and for a 16-week period only.

To make a series of appointments on a regular basis, we ask that you call 1-800-343-7264 or make them directly with an agent at the collection centre of your choice.

There may be several reasons for this. The required interval between donations does not allow for the type of donation selected, there is an active restriction on your record, the chosen centre is closed, or the desired time slot is not available.

Yes, you can cancel your appointment at any time. You can also choose to change your appointment based on your new availabilities.

By default, you will receive a phone reminder the day before.

You can change your reminder preference via the My Communication Preferences section of My Profile.

You can also change your reminder preference via My Appointments when you have an upcoming appointment.

Click Give on the menu to view the list of collection centres. Choose the site that is most convenient for you and click on the heart to make it your favorite.

Data security

Your personal information is secure.

The app does not save any personal information on your device.

General information

We are proceeding in stages. This version of the app allows donors of GLOBULE and PLASMAVIE centres only to make appointments.

Héma-Québec is looking at expanding the use of subsequent versions of the app to all donors.

No, this version of the app allows donors of GLOBULE and PLASMAVIE only to book appointments.

Héma-Québec is looking at expanding the use of subsequent versions of the app to all donors.

The app is offered in French and in English.

The donor’s choice of preferred language is determined at the blood drive during your first donation, based on your preferences. You can change the display language of the app at any time by going to the upper right of the screen and selecting FR or EN.

In the short term, the virtual card will not replace the physical card. However, if your photo appears in your donor record at Héma-Québec, the virtual card will be accepted at all our blood donor sites. If not, you must identify yourself by providing photo ID (e.g., health insurance card, driver’s licence, passport).

Yes, the bar code associated with your donor number will be generated in the mobile app between 24 and 72 hours after your donation, whereas the laminated card will be sent to you within about 6 weeks.

You can book appointments for donating blood, plasma and platelets using the app. For any other type of donation, please contact our appointment centre at 1-800-343-7264 or write to us : igive@hema-quebec.qc.ca.

Your account on the JE DONNE app is a personal account directly linked to your donor record, so it's impossible to make an appointment for another person.

Still need help?

Call the Donor Services at 1-800-847-2525.