Ordering human tissues

Sole distributor mandate for human tissues

Héma Québec has been a supplier of human tissues for transplantation for over 20 years. Héma-Québec has managed Quebec's only human tissue bank since 2001, and is responsible for collecting, processing, qualifying and distributing human tissue to meet the needs of Quebec hospitals.

One of the team's missions is to raise awareness among healthcare professionals of the importance of identifying and recommending potential donors. As a strategic partner to the healthcare system, Héma-Québec currently supplies the majority of these products through its human tissue bank, with the remainder coming from international suppliers. Twenty years after starting its operations collecting and preparing human tissues, Héma-Québec was entrusted, by the Ministère de la Santé et des Services sociaux, with exclusive management of the supply of human tissues for the entire Québec Public health network, which will enter into force in fall 2024.

To assume these new responsibilities that are essential to its mission, Héma-Québec will implement a centralized purchasing system. As part of its mandate, a centralized product tracing register and follow-up of adverse reactions will be implemented, in line with a recommendation formulated by the Biovigilance Committee. Expert advisory groups (surgeon users) will provide the medical expertise required to guide the choice of products and ensure a secure supply that covers all needs.

A single donation of human tissue can help up to 20 people, and the main tissues transplanted are bone, heart valves, tendons and corneas.

How to order

To order human tissue from Héma-Québec, talk to one of our Customer Service agents:

Customer Service - Hospital Services

  • Monday through Friday
  • 7:30 am to 4:30 pm (Eastern Time)
  • Tel.: 1-800-267-9711 (ext. 2510)
  • Fax: 418-780-2097
  • E-mail: tissus@hema-quebec.qc.ca

Please note that urgent orders are received at all times. After hours, you can leave us a message at 1-800-267-9711, ext. 2510. We will contact you as soon as possible.

To see our catalogue, click here.

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